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Review Details

The Chalet 4ft Rabbit Hutch

The Chalet 4ft Rabbit Hutch

Product Review (submitted on 6 February 2016):
I bought this hutch during the Christmas period, it arrived early January. The overall construction was ok but one of the hinges was broke. I live near various DIY stores but I contacted this firm because they supplied it. The lady was superb to communicate with via email and she requested a new hinge to be sent out happy days! A week later I received a slip from Royal Mail to go across town and collect a parcel because the incorrect amount of stamps have been used so I drove past B&Q and Screwfix to go and pick up a heavily damaged envelope with this new hinge inside and also had to pay £1.50 to the sorting office to receive it. I don't care about parting with the small amount of change but effectively my problem was left unsolved on the company's behalf because they wasted my time waiting a week for a new hinge which I could of rectified myself for a similar price. I was given an automated apology for the stamp issue but there was no real care for the whole ordeal so I won't be dealing with this firm again.

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Managers Comment
Hi Lacey, thank you so much for your time on the phone earlier, it was much appreciated and thanks for bringing this to our attention! I can now confirm that we have refunded your sorting office charge and sent you a little something for your pet to enjoy with one of our couriers! We're so sorry for the mistake our end and i'm pleased you now have everything you need to get your hutch in working order again.