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Review Details

The Coach House 6ft Large Rabbit Hutch

The Coach House 6ft Large Rabbit Hutch

Product Review (submitted on 16 March 2016):
As the owners of 4 Rabbits, we go through our fair share of hutches and when I needed a new hutch for two of them, I found this site. Having never shopped here before, purchasing was a leap of faith as I couldn't find this site on Trustpilot and didn't know anyone who had previous experience, although the on-site reviews were good.

£159 is no small amount to pay when you know nothing of the company or the quality of the items but I have to say, we were very impressed and will certainly use this site as our first port-of-call when we need a new hutch for the other two.

I will break my review down as I want to share each experience separately:

1) We discovered we needed a new hutch on a Friday morning, and I needed to check whether paying for Next Day delivery would get it to me on Saturday or whether it was 'working days' so I used the 'Chat now' feature. I wasn't able to connect to someone immediately but left a message and received a very prompt response assuring me that yes, Next Day delivery would deliver on Saturday as long as I ordered before 3pm. So this was an extremely useful feature and the prompt response was helpful.

2) Checkout was easy and being able to use PayPal is a boon when you know nothing of the providence of a site - I always feel more confident purchasing via PayPal when using new websites so this worked in favour of this company as I am more prepared to 'take a risk' on a new site when I don't have to give them my payment details directly (and if everything goes sour, PayPal will get you your money back although this wasn't needed in this case). It did take a while to transfer me to the PayPal site so be patient if checkout seems like it's hanging.

3) Having purchased my hutch, I waited in on Saturday and it was delivered mid-afternoon by Yodel. I'm not keen on Yodel because they aren't the most reliable couriers, but in this case, my order arrived (in two boxes), undamaged and on the day promised, so I'm happy. Although the vendor should be aware that Yodel are not known for their sensible delivery practices and it may have simply been luck that both packages were on the same van. If it helps, I would probably be prepared to pay extra on the delivery if I could choose DPD as a courier, so if this vendor were to consider offering custom delivery options it's worth bearing this in mind.

4) The hutch was well packaged with paper separating the pieces so they aren't damaged and polystyrene to support oddly-shaped items - this is a level of consideration you don't usually see in flat pack Rabbit hutches tbh. The instructions, screws and feet were neatly packaged IKEA-style and clearly labelled. There were no pieces missing.

Assembly was easy and straightforward with each piece dowelled and pre-drilled. I've often had to do a bit of DIY on many hutches to get the bits to fit together properly (mis-aligned holes etc) but this was not the case here - all the holes were properly aligned and each piece fitted beautifully so assembly was stress-free and swift.

The quality of the hutch for the price point (compared to some you buy in high street pet stores) is spectacular. The hutch is solid, well made, well put together and we were especially impressed with the plastic feet cups - not only did they screw onto the legs but they also had screw-in feet that allowed us to adjust the height of the legs to take into account uneven ground - I've seen more expensive hutches lack this feature.

We were also pleasantly surprised to find that the hutch included a built-in 'loft hatch' to easily separate the top and bottom storeys. I hadn't noticed this in the description and wasn't particularly looking for a segregated hutch, but it's a nice touch and we can see it will be handy. The roof lifts up and the hinges lock it open so we can access the Rabbits easily.

Overall we are thrilled with our hutch and our Rabbits seem pretty happy too. I will certainly be purchasing more hutches from this company and will recommend them to other Rabbit owners. Excellent Value for Money.